Introduction

We spoke to TJ Window Cleaning, about how CleanerPlanner has helped boost earnings for the business.

Please can you tell us a little about your business?

TJ Window Cleaning has been trading for six years and we cover Preston and the surrounding areas. We offer mainly window cleaning services with a 80/20 split between domestic and commercial business. We have around 420 customers that we service with two staff and one vehicle.

We started out using Excel…everything from scheduling to debt management was manual and time-consuming.

What window cleaning software did you use before CleanerPlanner, and why did you move?

We started out using Excel and even though I’m a skilled Excel user, it quickly became difficult to manage as the business grew. Everything from scheduling to debt management was manual and time-consuming. We then moved to Window Cleaner Pro (WCP) but didn’t get on with it at all – it was never developed and the support was poor. So we became an early adopter of CleanerPlanner. No only does it do exactly what we need, they also listen to feedback from window cleaners and make improvements to the system all the time.

How easy was it to move over to CleanerPlanner and how long did it take you to get to grips with the system?

It was relatively easy – CleanerPlanner imported our data and after a bit of fine-tuning we were ready to go. In terms of using the system, it has a fairly common sense approach and is easy to pick up.

That’s 30 hours a month, not far off a week’s work!

Has CleanerPlanner saved you time, and if so, can you guesstimate how much time per week?

Absolutely, it’s saved at least one and half hours each day. That’s 30 hours a month, not far off a week’s work!

Has CleanerPlanner allowed you to provide a better service to your customers and if so, how?

Yes, it just allows you to provide a more professional, consistent service. Our communication with our clients has improved drastically and the CleanerPlanner bulk text feature has enabled us to make it as regular as clockwork. The workslips are also a brilliant way of presenting a customer with all the information they need in a professional way – from how much they owe, when we are next due to how they sign up to GoCardless. That’s another thing – being able to offer modern, convenient payment methods we just couldn’t offer before.

Since using CleanerPlanner our average daily turnover has increased by over 30%

Has CleanerPlanner allowed you to take on more business?

Yes, definitely. Since using CleanerPlanner our average daily turnover has increased by over 30% which has made a big difference. Whilst CleanerPlanner is not the only factor involved in that, it’s played a big part in helping us be more efficient and get more work done in the time we have, freeing up time to focus on bringing in and completing more business.

Why would you want to be bogged down with paperwork or time-consuming systems? Don’t hesitate…

Has your debt management improved since using CleanerPlanner?

It has, we no longer go out collecting debts. The text notification feature really helps as it’s so easy to remind clients – that’s usually all decent customer’s need. Plus, we now have around 100 customers on GoCardless and that number is growing, so debt just isn’t an issue for around 25% of our round – we’re in complete control.

Are there any CleanerPlanner features that you couldn’t live without?

Being able to send PDF invoices and quotes directly from CleanerPlanner is a big thing, it’s just so easy and quick. Then you have bulk text notifications – it’s saved me a huge amount of time and being able to write a text earlier in the day and schedule it to go out that evening is brilliant. I can set it up, forget about it and it doesn’t encroach on my evening.

Some people might say the monthly fee is a lot, but it’s quite simply nothing in comparison to the time it saves you.

What advice would you give to window cleaners that may be considering using CleanerPlanner?

Why would you want to be bogged down with paperwork or time-consuming systems? Don’t hesitate, CleanerPlanner is fantastic and just takes all of the hassle out of running a window cleaning business. Some people might say the monthly fee is a lot, but it’s quite simply nothing in comparison to the time it saves you.

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