Introduction

We spoke to Kyle Macklam, owner at Mountain View Windows and Gutters, about how his business has changed since moving over to CleanerPlanner

Please can you tell us a little about your business?

We’re based in Vancouver, Canada and cover the city and it’s surrounding areas. We’ve been in business for around 18 months, providing exterior / interior window cleaning, gutter cleaning, softwashing, roof cleaning and moss removal amongst other services

We wanted a system that could expand with us…as well as a platform that was simple to use…we identified CleanerPlanner as the best solution out there.

What window cleaning software did you use before CleanerPlanner, and why did you move?

We used a paper-based system before moving to CleanerPlanner. Prior to starting my own business, I was employed in the industry and had used custom-built software that my employer had built, so I knew there were better, less time consuming options out there. We wanted a system that could expand with us, so we wouldn’t have to change software at a later date, as well as a platform that was simple to use. After lots of research, we identified CleanerPlanner as the best solution out there.

How easy was it to move over to CleanerPlanner and how long did it take you to get to grips with the system?

It was simple, and both my wife and I were using the system confidently in no time at all.

…the mobile app allows you to go totally paperless…which has pretty much eliminated admin time I previously spent working from paper lists.

Has CleanerPlanner allowed you to provide a better service to your customers and if so, how?

Definitely – when you’re carrying out residential work, and 6 months or more has gone by since your last visit, it’s easy to forget about customer requests, extra services you’ve agreed to and quotes you’ve provided. CleanerPlanner just doesn’t let anything fall through the net, even when it’s something that falls outside of your normal service offerings. As an example, I’m visiting a customer today that asked me to carry out some external painting the last time I was there  – it was only when loading up the job on my worksheet this morning that I was reminded of that and able to carry out the task as agreed and unprompted.

We turn more business into repeat business, which gives us solid foundations for taking on new business.

Are there any CleanerPlanner features that you couldn’t live without?

The “Planner” tab has become the heart of my business. Not only does it keep us highly organised, but it’s what prompts me to confirm repeat business as and when it’s due. For example I know exactly when a gutter clean is due, a year or so after the original job was completed, meaning I can turn it from a one time job into ongoing business that I can start to rely on.

Has CleanerPlanner allowed you to take on more business?

Without a doubt, and that goes hand in hand with my last answer. CleanerPlanner allows you to get organised, and that is key to growth for us. We turn more business into repeat business, which gives us solid foundations for taking on new business.

Despite the CleanerPlanner team being based in the UK, their customer support is fantastic.

How well does CleanerPlanner serve window cleaners in Canada?

Despite the CleanerPlanner team being based in the UK, their customer support is fantastic. They’ve always answered any and all of our questions rapidly over email and they are happy to help over the phone when required. The software is being constantly improved and they listen to feedback from their customers, adding features specifically for Canadian users.

You will not find better window cleaning software in Canada.

What advice would you give to window cleaners that may be considering using CleanerPlanner?

So many window cleaners in Canada use generic software like Quickbooks – CleanerPlanner has been specifically designed for window cleaners. You will not find better software in Canada. Don’t spend hours trying to find the best solution like we did, learn from us and give CleanerPlanner a go – it will be worth your while!

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