Frequently Asked Questions

What is Cleaner Planner?

Cleaner Planner is a cloud-based software package for managing your cleaning business. With revolutionary time-saving features such as SMS, bulk email and GoCardless integration, mobile apps for iPhone, iPad and Android, not to mention a rock-solid job scheduling and accounting system at it's core, Cleaner Planner will help you organise, streamline and grow your business.

Who is behind Cleaner Planner?

Cleaner Planner is a product and trading name of Userable Ltd a UK based software company founded in 2005. We have been building and supporting business software for over 10 years.

Who is Cleaner Planner for?

Cleaner Planner was designed primarily for window cleaners, by window cleaners, however it is well suited to a variety of route-based businesses, from carpet cleaning to garden maintenance.

Can you import my data?

Yes - we can import from WCP (Window Cleaner Pro), George, Aworka, Round Partner, Round Tracker Pro, SmartRound, Excel and more. Simply send us us your latest backup or Excel file via our secure contact form and we'll take care of the rest.

Can you teach me how to use it?

Yes - we're working on a comprehensive library of step-by-step tutorials covering every aspect of the system from basic job scheduling and accounting to advanced features such as SMS and GoCardless.

Can I use it on Mac, iOS or Android?

Yes - Cleaner Planner is web-based so it works perfectly on your Mac and iPad. We also have dedicated mobile apps for iOS and Android which work offline while you're out and about, so there's no need to worry about 3/4G signal or lack thereof - you don't even need a data plan!

I'm paper-based - can you help?

Yes - it's both our speciality and a pleasure to help people move from traditional paper methods onto our modern computerised system. Simply email us some details on how you currently work, and we will suggest the ideal strategy for your business and walk you through the steps involved.

Typically it makes sense for us to provide you with an Excel template where you can input all your customers details (you only have to do this once!) which we can then import into Cleaner Planner.

Once up and running you will save time by no longer having to schedule jobs and balance the books yourself, and if you're a multiple operator, keeping track of your vans will be much easier.

Who do I contact if I have a problem?

Email our friendly, reponsive support team at support@cleanerplanner.com. We're genuinely fanatical about support and will typically respond within a few minutes during business hours.

How secure is Cleaner Planner?

Cleaner Planner adheres to modern security best practices. Your password is encrypted (even we can't look it up) as is your connection to our server (look for the SSL padlock in your address bar).

How do I know my data is safe?

As per our privacy policy we will never disclose your data to a third party unless required by law.

Can I export or backup my data?

Yes - all key tabs in Cleaner Planner such as Customer, Jobs and Transactions have an 'Export' button. Simply click the button to download a CSV file which you can save to your computer.

Are there any extra costs?

The only extra costs would be for SMS (text) credits and GoCardless payments and depend on your usage levels. SMS is powered by Textlocal - you can purchase bundles of SMS credits from them directly, with bulk discounts available. GoCardless charge 1% up to £2 with no other fees.

Is there a minimum contract?

No - you are in complete control and can cancel at any time.

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