Success Story: TJ Window Cleaning

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How TJ Window Cleaning moved from Excel, boosted earnings by up to 30% and saved 30 hours a month

Please can you tell us a little about your business?

We started out using Excel…everything from scheduling to debt management was manual and time-consuming.

TJ Window Cleaning has been trading for six years and we cover Preston and the surrounding areas. We offer mainly window cleaning services with a 80/20 split between domestic and commercial business. We have around 420 customers that we service with two staff and one vehicle.

What window cleaning software did you use before Cleaner Planner, and why did you move?

We started out using Excel and even though I’m a skilled Excel user, it quickly became difficult to manage as the business grew. Everything from scheduling to debt management was manual and time-consuming. We then moved to Window Cleaner Pro (WCP) but didn’t get on with it at all – it was never developed and the support was poor. So we became an early adopter of Cleaner Planner. No only does it do exactly what we need, they also listen to feedback from window cleaners and make improvements to the system all the time.

How easy was it to move over to Cleaner Planner and how long did it take you to get to grips with the system?

That’s 30 hours a month, not far off a week’s work!

It was relatively easy – Cleaner Planner imported our data and after a bit of fine-tuning we were ready to go. In terms of using the system, it has a fairly common sense approach and is easy to pick up.

Has Cleaner Planner saved you time, and if so, can you guesstimate how much time per week?

Absolutely, it’s saved at least one and half hours each day. That’s 30 hours a month, not far off a week’s work!

Has Cleaner Planner allowed you to provide a better service to your customers and if so, how?

Since using Cleaner Planner our average daily turnover has increased by over 30%

Yes, it just allows you to provide a more professional, consistent service. Our communication with our clients has improved drastically and the Cleaner Planner bulk text feature has enabled us to make it as regular as clockwork. The workslips are also a brilliant way of presenting a customer with all the information they need in a professional way – from how much they owe, when we are next due to how they sign up to GoCardless. That’s another thing – being able to offer modern, convenient payment methods we just couldn’t offer before.

Has Cleaner Planner allowed you to take on more business?

Why would you want to be bogged down with paperwork or time-consuming systems? Don’t hesitate…

Yes, definitely. Since using Cleaner Planner our average daily turnover has increased by over 30% which has made a big difference. Whilst Cleaner Planner is not the only factor involved in that, it’s played a big part in helping us be more efficient and get more work done in the time we have, freeing up time to focus on bringing in and completing more business.

Has your debt management improved since using Cleaner Planner?

It has, we no longer go out collecting debts. The text notification feature really helps as it’s so easy to remind clients – that’s usually all decent customer’s need. Plus, we now have around 100 customers on GoCardless and that number is growing, so debt just isn’t an issue for around 25% of our round – we’re in complete control.

Are there any Cleaner Planner features that you couldn’t live without?

Some people might say the monthly fee is a lot, but it’s quite simply nothing in comparison to the time it saves you.

Being able to send PDF invoices and quotes directly from Cleaner Planner is a big thing, it’s just so easy and quick. Then you have bulk text notifications – it’s saved me a huge amount of time and being able to write a text earlier in the day and schedule it to go out that evening is brilliant. I can set it up, forget about it and it doesn’t encroach on my evening.

What advice would you give to window cleaners that may be considering using Cleaner Planner?

Why would you want to be bogged down with paperwork or time-consuming systems? Don’t hesitate, Cleaner Planner is fantastic and just takes all of the hassle out of running a window cleaning business. Some people might say the monthly fee is a lot, but it’s quite simply nothing in comparison to the time it saves you.