Success Story: Odd Bods Cleaning

oddbods-exterior-cleaning-norfolk

How Odd Bods Cleaning moved from Window Cleaner Pro, boosted growth and saved 8 working days a month

Please can you tell us a little about your business?

We used Window Cleaner Pro. There was no development, it never improved and it just didn’t provide what we needed to expand our business.

Odd Bods has been in business for 7 years and we have 7 employees covering over 1,000 customers in Norfolk and the surrounding areas. Whilst window cleaning is the nuts and bolts of our business, we offer all external cleaning services, from pressure washing and graffiti removal to high access cleaning.

What window cleaning software did you use before Cleaner Planner, and why did you move?

We used Window Cleaner Pro. There was no development, it never improved and it just didn’t provide what we needed to expand our business. We were involved with Cleaner Planner from the early days and have used it since it’s launch. Being cloud-based we could access it from anywhere and it offered exactly what any modern window cleaning business would need –  a mobile app and modern payment integrations like GoCardless and Stripe.

How easy was it to move over to Cleaner Planner and how long did it take you to get to grips with the system?

I’d say we’ve saved 20 hours a week, that’s 80 hours a month – the equivalent of 10 working days!

It was a simple process and it took almost no time at all to get used to using. It’s so logically laid out – I think you could sit someone in front of it with no window cleaning experience and they could work out how to use it.

Has Cleaner Planner saved you time, and if so, can you guesstimate how much time per week?

Absolutely! When we used Window Cleaner Pro I was carrying out admin from at least 5-8pm each day. Now our staff simply hand their tablets in at the end of the day, and the same process takes minutes. I’d say we’ve saved 20 hours a week, that’s 80 hours a month – the equivalent of 10 working days!

Has Cleaner Planner allowed you to take on more business?

Cleaner Planner definitely pulls the money in quicker…we do not do any doorstop collection whatsoever.

Yes – when you make time-savings like that you can dedicate a lot more of that time to developing new business – which is exactly what I did. As a result the business has grown and at an impressive rate.

Has your debt management improved since using Cleaner Planner?

For sure – Cleaner Planner definitely pulls the money in quicker. It helps you stay on top of what’s owed and prioritise it. We also use the text notification feature to keep customers aware of their balance and that really helps prevent debts from becoming a problem. As a result, we do not do any doorstop collection whatsoever.

Are there any Cleaner Planner features you couldn’t live without?

The customer service is also top notch, and that just isn’t something you get with other window cleaning software.

For us, managing multiple staff and vehicles, it has to be the mobile app which the guys use on tablets. It’s just revolutionised the way we keep on top of what has been done and by whom.

GoCardless integration is another big one – we used it before we were on Cleaner Planner, but it still meant clicking on each individual customer to process a payment. Now, we can process everything with the click of a button, and over 40% of our customers are signed up so that makes a big difference.

Mailchimp integration has also been a fantastic feature that has allowed me to take control of our marketing, promoting special offers and using it to bring in more business and revenue.

In my opinion, every window cleaner should use Cleaner Planner.

What advice would you give to window cleaners that may be considering using Cleaner Planner?

In my opinion, every window cleaner should use Cleaner Planner. Try it – I can guarantee it will change your business. The customer service is also top notch, and that just isn’t something you get with other window cleaning software.