Success Story: Concept Cleaning

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How Concept Cleaning’s move from Window Cleaner Pro boosted profits and saved 20 hours per week

Please can you tell us a little about your business?

We used Window Cleaner Pro (WCP) which was frustrating from the outset.

Concept Cleaning has been trading for 7 years – we’re based in Milton Keynes, covering Buckinghamshire, Bedfordshire and beyond when required. We have 5 window cleaners, 1 general cleaner and 1 office worker servicing over 1000 customers with a 50/50 split between commercial and domestic work. Besides window cleaning, we also offer high-level building cleaning, stonework restoration, grounds maintenance, pressure washing and commercial kitchen cleaning.

What window cleaning software did you use before Cleaner Planner, and why did you move?

I had a full time administrator when I used Window Cleaner Pro…I now have more customers and I only need an administrator part-time.

We used Window Cleaner Pro (WCP) which was frustrating from the outset. It was slow, would crash regularly, and most importantly there was no support available when things weren’t working. Of course we were also limited to the one computer and there were lots of things that made using Window Cleaner Pro time consuming – for example you couldn’t produce invoices in PDF format, you had to convert them separately. And then you have the fact that the software just wasn’t being developed, so there were never any improvements.

How easy was it to move over to Cleaner Planner and how long did it take you to get to grips with the system?

Cleaner Planner imported our customers from Window Cleaner Pro and we were up and running quickly, making full use of the immediate improvements!

Has Cleaner Planner saved you time, and if so, can you guesstimate how much time per week?

When you’re running a window cleaning business, your suppliers are effectively your support network, and Cleaner Planner has been a key part of that for us.

Without a doubt – I had a full time administrator when I used Window Cleaner Pro and had less customers. I now have more customers and I only need an administrator part-time. The system has also made our staff more efficient, they all have access to Cleaner Planner via the mobile app, and know exactly what they’re doing and when. Because all of their information comes back to one central place, there’s no need to manually add up and cross-check totals – it’s just so much easier.

Has Cleaner Planner allowed you to take on more business?

Yes – firstly it’s saved me the extra time and expense we spent using WCP, which gives us more time as a business on money-making exercises and has meant that those savings can be re-invested. And then you have the fact that I’m no longer tied to a desk – I can be out on the job and developing new business, and still have access to Cleaner Planner, anywhere and anytime. That simply results in more business and more profit.

Has Cleaner Planner allowed you to provide a better service to your customers and if so, how?

I like to bang the drum about Cleaner Planner because I do believe it’s a fantastic product.

It has, we can provide full statements of accounts in minutes and in a professional format – which is particularly useful for our commercial clients. Our customer communication has also drastically improved with the ability to keep them in the loop at all times via text and email, straight from Cleaner Planner.

Are there any Cleaner Planner features that you couldn’t live without?

Quite simply, the support. It really is second to none, and it has been from the outset. To have that peace of mind that there is someone you can contact and that they will respond quickly makes a big difference. When you’re running a window cleaning business, your suppliers are effectively your support network, and Cleaner Planner has been a key part of that for us.

Has your debt management improved since using Cleaner Planner?

With the time Cleaner Planner saves you, you can make that money back in less than a day.

Definitely, the system allows you to stay on top of the whole process so much more easily. You can send invoices in seconds and because it’s so easy they don’t get forgotten or delayed. The way the system has been designed allows you keep a tight grip on exactly who owes money and how long for, meaning it’s easy to prioritise and keep on top of it.

To summarize, how would you say Cleaner Planner has changed your business.

Quite simply it’s saved us time and money, allowed us to provide a more professional service and made it easier to grow. I like to bang the drum about Cleaner Planner because I do believe it’s a fantastic product.

What advice would you give to window cleaners that may be considering using Cleaner Planner?

Put your business head on and don’t look at it as a cost, look at it as a saving!

I’ve heard some window cleaners says it’s expensive, but they’re looking at it completely the wrong way. With the time Cleaner Planner saves you, you can make that money back in less than a day. Put your business head on and don’t look at it as a cost, look at it as a saving! It’s everything you need to run your business in one box, so give it a go.