Customer Success Story: Purerclean

van-neil

How Purerclean’s move from George saved them 4 working days a month

We spoke to Neil Gornall, Managing Director of Purerclean Ltd, about how Cleaner Planner has helped his business.

Please can you tell us a little about your business?

We used George which served a purpose to a point but…we needed a system that didn’t tie us to an individual computer

Purerclean has been trading since 2003 – our domestic customer base is centred around Spalding and the surrounding areas, but we also have commercial clients throughout Lincolnshire, Cambridgeshire, Norfolk and the rest of the UK. We have around 1500 customers with an 80/20 split in favour of domestic business. We have 5 staff on the ground and 2 office staff including myself, and we offer all the services related to window cleaning as well as commercial, high-level interior cleaning.

What window cleaning software did you use before Cleaner Planner, and why did you move?

We used George which served a purpose to a point but presented problems as the business grew. We needed a system that didn’t tie us to an individual computer, as multiple staff members needed to be able to access the system at the same time. The invoices George generated didn’t look professional enough to give to our commercial clients, so I actually had to manually raise invoices separately.

…that’s a time saving of a full working day per week and nearly a full working week per month!

After searching for a better alternative for some time with no success, we finally found Cleaner Planner and became an early adopter, coming on board over two years ago.

How easy was it to move over to Cleaner Planner and how long did it take you to get to grips with the system?

Cleaner Planner imported our data from George. As an already large business at that point, there were inevitable challenges with transferring our customers over, but the Cleaner Planner team were able to work through all of them and get us up and running. I’m not the most tech-savvy individual, but I was able to get used to the system reasonably quickly.

Has Cleaner Planner saved you time, and if so, can you guesstimate how much time per week?

Cleaner Planner is simply the most important part of my office and I would say without doubt the best addition to my business in years.

Definitely, it’s saved at least an hour a day updating records, and an additional 2-3 hours a week carrying out invoicing. When you add that up, that’s a time saving of a full working day per week and nearly a full working week per month!

Has Cleaner Planner allowed you to provide a better service to your customers and if so, how?

Absolutely. Cleaner Planner’s invoicing feature not only saves us substantial amounts of time, but produces a highly professional, branded invoice that does a good job of representing Purerclean.

Has your debt management improved since using Cleaner Planner?

If you’re serious about running a window cleaning business – give yourself a head start and get Cleaner Planner.

Definitely – our debt list reduced drastically almost as soon as we switched to Cleaner Planner. It just helps you keep track of your debts and keeps them at the forefront of your attention before they become a problem. Our ongoing debt management is much better now – we simply use the system to email a customer as soon as their payment is late.

To summarize, how would you say Cleaner Planner has changed your business.

Cleaner Planner is simply the most important part of my office and I would say without doubt the best addition to my business in years. I have been able to move my business forward in a way that was not possible before. It has saved so much time, and allows us to provide a more professional, more efficient service that makes our continued expansion easier to manage.

You won’t find anything better out there.

What advice would you give to window cleaners that may be considering using Cleaner Planner?

If you’re serious about running a window cleaning business – give yourself a head start and get Cleaner Planner. My experience has taught me that getting organised is critical to growing a successful business and that’s exactly what it allows you to do. You won’t find anything better out there.